![]() ![]() “I think we're going to see what limits if any, there are to that.” “Will Southwest reimburse folks for those new flights they have to book or for alternate transportation? Yeah, I think it's a little bit of an open question. Keyes said it’s unclear if Southwest would reimburse passengers who may have paid a premium to catch a flight on another airline. Southwest Airlines has a travel disruption web page where consumers can submit refund requests and turn in receipts for additional expenses like hotel, rental car and meals. Typically, what's going to happen is you're entitled to a cash refund of just that return flight,” said Keyes. ![]() “If you have taken, let's say, the outbound flight, but then your return flight gets canceled and you find another way home. Keyes explains you don’t have to accept a flight credit even if you used part of your ticket. “It includes everything you pay: taxes, fees, extra charges and ancillary fees and so on.” “You get all your money back and that comes to you in cash,” said Leocha. The airline has called that unfounded and Kelly told CNBC on Tuesday that it wasn't a cause or contributing factor in the disruptions.Passenger Advocates Keep Close Watch on Southwest Airline Troubles REFUNDS FOR PASSENGERSĬharlie Leocha with Travelers United explains if you weren’t able to fly because the airline canceled your flight, you’re entitled to a refund for the payment method you used. The disruptions sparked speculation on social media that employees were calling out sick in protest. Southwest last week said it would enforce the Biden administration's policy that employees of federal contractors, which includes major airlines like Southwest, American and others, must be vaccinated against Covid-19, though he told CNBC he doesn't think companies should mandate vaccines. The airline has already scaled back its fall schedule due to disruptions throughout the summer following complaints from exhausted crew. "Southwest Airlines extends a tremendous apology to our Customers and Employees for the flight cancellations and delays which occurred over the weekend and on Monday," the airline said in a statement on its website Tuesday.Ĭasey Murray, president of the Southwest Airlines Pilots Association, which represents the carrier's more than 9,000 pilots, told CNBC that the airline's poor planning was to blame for the issues. Southwest shares were up 1.3% in early afternoon trading after losing more than 4% Monday. The disruptions peaked at more than 1,100 cancellations on Sunday, about 30% of Southwest's flights that day just as the carrier scheduled the most flights in a day since April 2020, according to aviation consulting firm Cirium. Orlando flights were delayed an average of 45 minutes on Friday, according to a person familiar with the matter. Kelly said that each of the airports it serves in Florida was affected by air traffic control delays, "including a seven-hour ground stop at Orlando." Other airlines had relatively small numbers of cancellations compared with Southwest. Other airlines had relatively minor cancellations. The airline said bad weather and air traffic control issues in Florida kicked off the problems, which snowballed due to its own staffing shortfall, particularly a lack of backup pilots and flight attendants to step in when things go wrong. ![]() The Dallas-based airline since Saturday has canceled close to 2,400 flights, FlightAware data showed. Southwest canceled 87 flights, or 2% of its schedule on Tuesday, according to flight-tracking site FlightAware. Personal Loans for 670 Credit Score or Lower Personal Loans for 580 Credit Score or Lower Best Debt Consolidation Loans for Bad Credit ![]()
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